Terms of Use

1. Publisher of the Service

The Veelink Service is published and operated by BORN, with registered office at Rue des Abruns, Liège, Belgium.

Company / VAT number: BE0820337710.

Contact: veelink.be@gmail.com.

2. Purpose

Veelink is a sales-prospecting platform offering, among other things, AI-assisted content generation tools (images, voice, video) as well as content creation, campaign management and outreach features.

3. Access and account

Access to the features requires an account. You agree to provide accurate information and keep it up to date.

You are responsible for keeping your credentials confidential and for all activity carried out from your account. The Service is intended for professional use and for adults.

4. Subscription, credits and payment

Certain features are available through a subscription and/or by consuming credits. Payments are processed by our provider Stripe; we do not store your card details.

Using the generation features consumes credits. Credits are deducted as soon as the operation is launched.

Consumed credits are non-refundable, non-recoverable and non-exchangeable, including where the generated result does not meet the user's expectations, is considered unsatisfactory, or is not used. The user is informed of this and expressly accepts it.

5. User content — sole responsibility

The user is solely and entirely responsible for the content they create, import, generate, configure, publish, send or distribute through the Service (text, scripts, images, portraits, voice, video, contact lists, messages, etc.).

The user warrants that they hold all necessary rights, authorisations and consents and that their content does not infringe any third-party right (intellectual property, image rights, privacy, etc.) or any applicable law or regulation.

It is in particular prohibited to use the Service to create or distribute content that is illegal, misleading, defamatory, infringing, hateful, sexual involving minors, that violates privacy, or that reproduces the likeness or voice of a real person without their authorisation.

BORN does not pre-screen user content and cannot be held liable for it. The user shall indemnify BORN against any third-party claim, action or judgment arising from their content or their use of the Service.

6. AI generation — no quality guarantee

The generation features rely on artificial-intelligence models provided in whole or in part by third-party providers. By their nature, these technologies produce variable, probabilistic and unpredictable results.

BORN does not warrant the quality, accuracy, fidelity, fitness for a particular purpose, or the absence of defects or unexpected elements of the images, voice, video or other generated content. Results may vary from one generation to another.

The Service and generated content are provided "as is" and "as available", without any express or implied warranty. As stated in section 4, credits consumed for a generation remain due and non-refundable regardless of the result obtained.

7. The "Finder" tool — experimental, educational use only

The Finder tool is provided on an experimental basis and for informational and educational purposes only. It is not intended to be used as-is for marketing, canvassing or commercial prospecting.

If the user nevertheless chooses to use data obtained via Finder for marketing or prospecting, they do so under their sole and entire responsibility. It is their responsibility to ensure compliance with all applicable regulations, in particular the General Data Protection Regulation (GDPR), the "ePrivacy" directive and any legislation relating to prospecting and canvassing.

For the data they collect, import or process via Finder, the user acts as the data controller and must have a valid legal basis. BORN disclaims all responsibility for the user's use of the Finder tool and of the data derived from it.

8. Intellectual property

The Service, its structure, interfaces, trademarks, logos and software remain the exclusive property of BORN or its licensors. Nothing in these Terms grants the user any right over those elements.

To the extent of the rights BORN is able to grant and subject to the terms of the third-party AI providers, the user may use the content they generate for their own purposes, including commercial ones. BORN does not, however, guarantee any exclusivity over generated content, which may resemble other content produced by the same models.

9. Third-party services

The Service relies on third-party providers (AI models, hosting, payment, messaging, screenshots, social publishing, etc.). Their use may be subject to their own terms and some data may be transmitted to them in order to perform the requested operations. BORN is not responsible for the services, availability or policies of these third parties.

10. Availability and changes

BORN uses reasonable means to keep the Service available, without guaranteeing uninterrupted or error-free access. The Service may be suspended for maintenance, and BORN may change, modify or remove any feature at any time.

11. Limitation of liability

To the fullest extent permitted by applicable law, BORN shall not be liable for indirect or consequential damages, nor for loss of data, profit, revenue, goodwill or opportunity, arising from the use of or inability to use the Service, from user content, from generated content or from the Finder tool.

BORN's total liability, for all damages combined, is limited to the amounts actually paid by the user during the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under Belgian law (in particular in case of fraud, gross negligence or physical injury).

12. Indemnification

The user agrees to indemnify and hold BORN harmless against any claim, damage, loss or expense (including reasonable defence costs) arising from their content, their use of the Service or the Finder tool, or any breach of these Terms or of the law.

13. Suspension and termination

BORN may suspend or terminate access to the Service, without notice, in case of breach of these Terms or abusive or unlawful use. The user may stop using the Service at any time. Termination does not give rise to any refund of consumed or remaining credits, unless mandatory law provides otherwise.

14. Changes to these Terms

BORN may amend these Terms at any time. The applicable version is the one in force at the time the Service is used. Continued use after a change constitutes acceptance.

15. Personal data

The processing of personal data is described in our Privacy Policy, accessible from the site footer.

16. Governing law and jurisdiction

These Terms are governed by Belgian law. Any dispute relating to their validity, interpretation or performance falls within the jurisdiction of the courts of the judicial district of Liège, without prejudice to mandatory consumer-protection rules.

17. Contact

For any question regarding these Terms: veelink.be@gmail.com.